At Maison Appliances, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free refund and return policy.
1. Returns
- We only accept returns for faulty items.
- If an item is found to be faulty within 7 days of purchase, we will replace it.
- If an item becomes faulty after 7 days, we will repair it.
- Items must be returned with the original packaging and proof of purchase.
- The following items cannot be returned:
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- Clearance or final sale items
- Personalized or customized products
2. Refunds
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, refunds will be processed within 7-10 business days to the original payment method.
- Shipping costs are non-refundable, unless the return is due to our error (e.g., incorrect or defective item received).
3. Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange for the same item, contact us at inquiry@maisonappliances.com.au.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- To return your product, mail it to:
📍 79a Egerton St. Silverwater NSW 2128 - We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
5. Cancellations
- Orders can be canceled within 24 hours of purchase if they have not been shipped.
6. Contact Us
If you have any questions regarding refunds or returns, please contact us:
📧 Email: enquiries@maisonappliances.com.au
📞 Phone: +61 0414 445 057
